To cancel your order, simply contact the Customer Services Team on 01782 643278 and they will be able to guide you through the process.
Cancellation of orders can only be accepted prior to the goods being shipped to the Delivery Address you supplied at the time of ordering.
Orders that have already been shipped and left our warehouse cannot be cancelled.
RETURNING GOODS
Packaging
Please package all returned items carefully.
Method of returning goods
All returns should be sent using Royal Mail’s Special Delivery if in the UK or another reputable courier service within your country and within 10 days of receiving your goods.
We will not accept any liability for damage or loss caused by the carrier whilst items are in return transit.
You must not return items using “return to sender” as we are not able to guarantee how long it will take or whether the goods will reach us from the post office using this method.
When returning an item please clarify the reason for return on the rear of the delivery note and whether a refund or replacement is requested. We cannot exchange items for a different brand or style.
Refunds
We will refund all monies paid for unused items within 2 days of receiving the goods by our Collection Department. This will be refunded back to the credit/debit card used when purchasing your items and no cash/cheque equivalent will be offered.
Where possible, if you require an exchange of goods please call our Customer Service Team on 01782 643278.
THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER